*Please reserve the packaging and order information notes when you receive the parcel for after-sale service.
Your satisfaction is our long-term pursuit and up most concern. Once your package has arrived, we encourage you to open and check to make sure that the items that we made meet your requirement.
If you are not 100% satisfied with the quality of your purchase from us, please take time to read our return policy carefully. You are recommended to contact our after-sale Customer Service first before returning or exchange an item and they will give your some useful advice. You can contact us through our contact page HERE, we’ll provide you with further instructions.
- 7 Days Return Policy.
–Purchase can be returned within 7 days from the delivered date. And Refund will be issued as soon as the returned
–Items must be unused, undamaged and in original packaging with all the original labels.
–Buyer is responsible for return shipping cost.
–Contact our customer service first for all the needed information.
–Non-Returnable / non-exchangeable items: Bath category, Intimates.
–Custom made items can’t be returned or exchanged.
Please consult the customer service about the information we need before sending back the package and ship the
package to the designated address provided by the after-sales staff. Customers have to cover the shipping fee for
the package return. To help us, the customer should provide all relevant tracking information.
2.For all the refunds the following information is needed:
- a) The order No.
- b) Item Code.
- c) Registered email address.
- d) Package list.
- Full Refunds
We offer full refund on any items that are found to be faulty or damaged due to our fault. All returned items must be in brand-new condition, unused and with original tags and packaging.
- Return and Exchange Process:
Please send us the package with your Order Number & your login account in it, we will be very appreciated if you can write down your return reason. If you have any question regarding return policy, please feel free to contact us online chat.